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Cancellation windows, refund amounts and how to request one.
Effective date: 31 August 2026
This policy applies to every departure booked with MyRegularTrip Community Private Limited ("MyRegularTrip", "we", "us"). It sets out when you can cancel, what you get back, and how long a refund takes.
A seat is held once we receive 20% of the trip cost. This is the booking amount. The balance is due before departure, and we will tell you the date when you book.
A booking is confirmed only when we have written to you to confirm it. A payment on its own does not confirm a seat, because departures fill.
Cancellation charges are calculated from the day we receive your cancellation in writing, on WhatsApp or by email, against the departure date:
The trip cost means the price of the seat as booked. Cancellation charges are worked out on that figure, not on the amount you have paid so far.
You can move to another departure once, free of charge, up to 15 days before your original departure date, subject to seats being available on the date you want.
If the new departure costs more, the difference is payable. If it costs less, the difference is held as credit against that booking. A second change is treated as a cancellation and rebooking under section 2.
Inside 15 days a date change is not possible, because the hotels, transport and permits for your seat have already been paid for.
If we cancel a departure for any reason within our control — too few people, an operational problem at our end — you choose between a full refund of everything you have paid, including the booking amount, or a free transfer to any other departure.
We would rather tell you early than run a trip badly, so where a departure is not going to run we will normally know and tell you more than a week out.
Some of what we run is at altitude or on mountain roads. Snow, landslides, road closures, permit refusals, strikes, and government or army restrictions can stop a trip or change its route after it has started.
Where a departure cannot run at all for these reasons, you may move to another date free of charge, or take a refund of everything you have paid less any costs already committed on your behalf — hotels, permits, transport — which we will itemise for you.
Where a trip runs but the route changes, no refund is due for the part that could not be done. We will always try to replace it with something of similar value.
Write to us on WhatsApp at +91 99997 42411 or email contact@myregulartrip.com with your name, the trip and the departure date. A cancellation takes effect from the time we receive that message, not from when you decided.
We will confirm the cancellation and the refund amount in writing, so you have it in one place.
Approved refunds are sent within 7 to 10 working days of us confirming the amount, to the account the payment came from.
Bank and payment gateway charges on the original payment are not refunded, because we do not receive them. Your bank may take a few days more to show the credit.
Tell the trip captain while you are still on the trip. Almost everything can be fixed on the spot, and almost nothing can be fixed a fortnight later.
If it cannot be resolved there, write to us within 15 days of the trip ending and we will look into it properly.
MyRegularTrip Community Private Limited
WhatsApp and phone: +91 99997 42411
Email: contact@myregulartrip.com
